ITIL is the most widely accepted approach to IT service management in the world,
helping individuals and organizations realize business change, transformation and
growth through the proper use of IT. But ITIL v3 was released in 2007 and amended
in 2011. Since then, the world has changed.
Digital transformation has altered the IT landscape significantly. ITIL 4 addresses
this new world in ways no other best practice framework can, providing an end-to-end
operating model for the delivery and operation of technology-based products and services.
ITIL 4 embraces a holistic philosophy to service management, integrating collaborative
frameworks such as Lean IT, Agile and DevOps into a single, seamless approach.